Help
Answers to the questions people ask most. For anything else, write to [email protected].
- What is SMail?
- SMail (Sovereign Mail) is an email service where every sender is a verified person, professional or organisation. You sign in with your TrustChain wallet instead of a password, and every message is encrypted on your device before it is sent.
- Do I need a password?
- No. There is no SMail password to make, remember or lose. Your TrustChain wallet signs you in by proving your verified name. On a phone or computer you can add a passkey, so your fingerprint, face or screen lock signs you in next time.
- How do I get a TrustChain wallet?
- The TrustChain wallet is free. You sign up with your legal name as on your ID, and an accredited identity partner checks your document in person. After that, your wallet holds your identity credential and you can sign in to SMail.
- Can people on Gmail or other email write to me?
- Yes, if you keep the legacy gateway open. Mail from ordinary email lands in a separate External tray, marked as unverified, with links disabled until you choose to open them. You can block any address or domain, or close the gateway entirely.
- Can I write to someone who is not on SMail?
- Yes. You can send a secure link: the message is sealed on your device, the key lives only in the link, and a 6-digit code goes to the reader separately. You can also switch on plain email, which sends text only, with a daily limit.
- What does SMail store on its servers?
- Your display name, your addresses, your devices' public keys and encrypted messages and documents. It never stores your ID number, date of birth or home address, and it cannot read your mail.
- What is a badge?
- A badge is a credential from your wallet shown on your SMail profile, such as a professional licence, a degree or your membership of an organisation. SMail keeps only the credential type, its issuer and a fingerprint, and checks it again every hour.
- Can my employer read my mail?
- No. An organisation's officers can set policy, retention and escrow, but escrow needs several officers acting together and in the open: every unsealing names who asked, why, and who took part, in a tamper-evident audit.
- Can I leave SMail and take my mail?
- Yes. Export everything from your account, built on your own device, and delete your account with a fresh confirmation from your wallet. Your address is reserved so no one else can take your name.
- Is SMail free?
- SMail is free for people. Organisations pay a monthly fee for their members and features such as shared mailboxes and escrow.
Signed in already?
Security notices and help for your account are under Account, Help and security notices, inside SMail.